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Shipping & Returns

Shipping Information:

Our goal is to process all orders within 48 hours of receipt. Orders are processed and shipped during regular business hours (Monday through Friday 9:00AM - 5:00PM CST, excluding holidays). If we encounter any problems processing or shipping your order you will be contacted within one business day.

In support of our Troops we ship APO/FPO! Not all items are eligible to ship this method. If APO/FPO shipping is needed, please contact us with your item list prior to placing your order.

Free Shipping:

We offer Free Standard Ground shipping on all orders over $75. This offer is only good for customers in the lower 48 states (Alaska, Hawaii, and Puerto Rico are not eligible). This coupon may not be combined with any other sale or coupon. *Free Standard Ground may be shipped by any of the 4 major shipping carriers. Please enter the shipping code below during check-out.


Refunds, Returns and Cancellation Policies:

L.B. Hemp Company offers our customers a 100% satisfaction guarantee on all products sold. A return authorization must be requested within 14 days of the receive date. We cannot accept returned items in used or damaged condition. Refunds will include the cost of "merchandise only". Original Shipping and Handling charges will "not" be refunded. Return shipping costs are the responsibility of the buyer. There is a 25% restocking fee on all non-defective rugs.

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Shipping & Returns